Warranty Policy
At Perfectlasershop, we stand behind the quality and performance of our devices. To ensure your complete confidence, we offer a comprehensive 2-year (24-month) global limited warranty on all genuine Perfectlaser devices purchased through authorized channels.
This warranty reflects our commitment to excellence, safety, and lasting results.
Warranty Coverage
Your Perfectlaser device is covered against defects in materials or workmanship for 24 months from the date of original purchase.
Covered components include:
- Laser diode module (non-user damage)
- Main control board and internal circuitry
- Cooling system (semiconductor, fan, or water circulation)
- Touchscreen display malfunction
- Power supply unit
- Handpiece connection port failure
If your device experiences an issue covered under this warranty, we will repair or replace the affected component(s) free of charge, including shipping in most regions.
What’s Not Covered
The following situations are not covered under the warranty:
- Damage caused by misuse, accidental drops, liquid exposure, or improper storage
- Unauthorized disassembly, modification, or third-party repairs
- Use of non-original accessories or consumables
- Normal wear and tear (e.g., filters, cooling gel pads)
- Damage due to force majeure (e.g., fire, flood, lightning)
Warranty Service Process
-
Contact Support
Reach out to our customer service team via email or live chat with your order number, device serial number, and a description of the issue (photos or videos recommended). -
Remote Diagnosis
Our technical team will respond within 24 hours and attempt to resolve the issue remotely. -
Repair or Replacement
If necessary, we’ll provide a prepaid shipping label (for most countries). Once received, we’ll repair or replace your device. -
Fast Turnaround
Repairs or replacements are completed within 5–7 business days of receiving the unit.
Register Your Warranty
To activate your 2-year warranty, You’ll need:
- Proof of purchase (receipt or order confirmation)
- Device serial number (located on the back of the unit)
Note: Warranty applies only to devices purchased from perfectlasershop.com or authorized retailers.
We believe true innovation is measured not just by performance, but by peace of mind.
With Perfectlasershop, you’re not just buying a device — you’re investing in 2 years of confidence, care, and flawless results.
For support, please contact:
Address: Room 104-1, No. 116, Sankuaishi Village, Baoshan Town, Huairou District Beijing, 101400, China